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Curriculum
 
 

 Call Centre Training
 
What is a Call Centre ?
     
Course Content
     
    Customer Care Skills
    Communication and Corporate Communications
    Listening Skills
    Service is Communication
    Sales and Telemarketing Skills
    Telephone Handling Skills
    Neutral Voice Accent Training
    Resume making, Interview and Presentation Skills
    Mock Interview Sessions
    Call Centre Concepts, Technologies and Methodologies
       
     
Curriculum
   
 Corporate Skills & Career Grooming Course
 
George ITeS launches its new course on Corporate Skills & Career Grooming for aspiring professionals. The course aims at an all round development of the candidate through an entire range of training right from Communicative English to Personality Development including Computer Basic Skills.

The program is structured to bridge the gap between professional skill sets & normal skill sets. This practical career oriented program focuses on building proficiency in customer service and sales skills required for a number of industries.
 
Course Content
 
  Communicative English
Business Communication Listening Skills
Customer Care skills
Listening Skills
Telephone Handling skills
Tele Marketing skills
Neutral Voice Accent Training
Personality Development
Resume making, Group Discussion & Interview preparation
Call Center Concepts, Technologies and Methodologies
Computer Basic Skills - MS Office & Internet
   
     
Class Frequency:   Flexible
     
Class Duration:   3 to 6 months
     
Eligibility:   Graduates / Undergraduate / 10+2 may also be considered
     
     
   
 
 
   
 
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