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Curriculum
 
 

 Call Centre Training
 
What is a Call Centre ?
     
Course Content
     
    Customer Care Skills
    Communication and Corporate Communications
    Listening Skills
    Service is Communication
    Sales and Telemarketing Skills
    Telephone Handling Skills
    Neutral Voice Accent Training
    Resume making, Interview and Presentation Skills
    Mock Interview Sessions
    Call Centre Concepts, Technologies and Methodologies
       
     
Curriculum
   
 Corporate Skills & Career Grooming Course
 
George ITeS launches its new course on Corporate Skills & Career Grooming for aspiring professionals. The course aims at an all round development of the candidate through an entire range of training right from Communicative English to Personality Development including Computer Basic Skills.

The program is structured to bridge the gap between professional skill sets & normal skill sets. This practical career oriented program focuses on building proficiency in customer service and sales skills required for a number of industries.
 
Course Content
 
  Communicative English
Business Communication Listening Skills
Customer Care skills
Listening Skills
Telephone Handling skills
Tele Marketing skills
Neutral Voice Accent Training
Personality Development
Resume making, Group Discussion & Interview preparation
Call Center Concepts, Technologies and Methodologies
Computer Basic Skills - MS Office & Internet
   
   
 
 Business English A2Z
 
George ITeS launches Business English (A2Z) – a comprehensive English language development course containing two modules, Basic English and Advanced English for 80 hrs & 40 hrs respectively. This course would help students to highly improve their English speaking skills, adapt to the style of the corporate world and strengthen their business interactive skills. Course modules include the following:
     
  A) Basic Level-40 hrs
     
  Grammar (20 hrs)
  Sentence construction and vocabulary building (10 hours)
  Phonetics and accent (10 hrs)
 
 
  B) Advanced Level - 40 hrs
   
  Advanced Grammar (5 hrs)
  Sentence construction and vocabulary building (5 hrs)
  Phonetics and accent (7 hrs)
  Business communication and Email (5 hrs)
  Presentation skills GD, PI, Extempore (10 hrs)
  Complete interview grooming (8 hrs)
 
 
 
 Professional Academic Counselors' Course
 
  Modules:
   
  Listening skills
  Interactive skills
  Voice & Accent
  Personality & Attitude
  Body Language
  Counseling Strategies / Convincing Skills
  Human Psychology / Behavioral Skills
 
 
     
Class Frequency:   Flexible
     
Class Duration:   3 to 6 months
     
Eligibility:   Graduates / Undergraduate / 10+2 may also be considered
     
     
   
 
 
 Communicative English & Soft Skills
 
Communication and Soft Skills is the buzzword in today’s business as well as social scenario. The service industry thrives on this power of Communication. In the present global scenario, the importance of Communicative English is beyond any doubt. So being proficient in Communicative English is a must.

We have introduced a Training programme on Communication & Soft Skills specially designed for the corporate. The outline of the course is as follows:
     
  Communicative English
  Customer Care Skills
  Telephone Etiquettes
  Team Building Skills
  Interpersonal Skills
  Personality Development Skills
  Presentation Skills
  Email Writing
 
 
     
Course Duration - 40 Hrs

(The course contents and duration of the course may be customized as per requirement)
     
     
   
 
 
   
 
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